Verification Queue
1,248 Orders waiting on customer confirmation- WhatsApp bot ping sent
- QuickReply.ai fallback active
Built from a live customer deployment
From address validation to final-mile execution, run the whole delivery operation in one SaaS platform.
ecomtraks turns a proven custom workflow into a reusable operating system for fast-moving commerce teams. Sync orders from Shopify and other commerce platforms, verify addresses over WhatsApp, optimize beats on maps, book agents, and guide the field with a mobile-first execution layer.
Shopify and commerce sync
Messaging-first validation
Map-driven route optimization
Warehouse + delivery mobile workflows
Live control tower
98.6% route confidence
Inventory Decisioning
83 Alternative SKU suggestions triggeredBeat Planning
42 Auto-built delivery runs across city clustersAgent Booking
312 Agents assigned with SLA, capacity, and route fit
AK
RM
SJ
+18
Deep integrations
Strong integration with commerce, messaging, mapping, and operations platforms.
ecomtraks is designed to sit in the middle of your fulfillment stack. Orders, customer conversations, map intelligence, inventory signals, and delivery execution stay connected instead of getting copied between tools.
Shopify app style onboarding
Connect the storefront in minutes, then start receiving order events through structured sync and webhooks.
Auto-sync orders, customer details, COD flags, delivery instructions, and fulfillment updates so dispatch starts with clean data.
WhatsApp + QuickReply.ai
Run customer verification and delivery communication inside the channels people already answer.
Send address checks, collect location pins, confirm availability, and trigger reminder flows before route dispatch.
Google Maps
Use live map context for beat design, stop sequencing, and route guidance.
Cluster stops more intelligently, reduce planner effort, and hand optimized runs into the field without manual remapping.
Inventory and ERP systems
Connect stock checks and substitution logic to the systems that own real availability.
Validate stock before dispatch, surface alternatives, and prevent rider allocation on orders that are not actually ready.
APIs and fleet partners
Support in-house riders, partner fleets, and third-party tools through one orchestration layer.
Book agents based on SLA, zone, capacity, and route fit while keeping execution visibility centralized.
Unified delivery data model
One platform to connect storefront demand, operations decisions, and field proof.
That is what makes ecomtraks a SaaS product instead of another disconnected dashboard.
Integration architecture
Built like a SaaS control layer, not a one-off workflow.
The ecomtraks model is simple: listen to order and fulfillment events from commerce platforms, orchestrate validation and planning inside ecomtraks, then push execution signals to messaging, maps, inventory systems, and rider applications.
Webhook-ready event intake
Capture order creation, status changes, fulfillment updates, and exception events without manual imports.
API-first orchestration
Route verification, queue logic, beat planning, and agent assignment through reusable platform services.
Two-way operational sync
Push delivery outcomes, proof, delays, and exception states back into the systems your team already uses.
Shopify Orders
Other Commerce APIs
ERP / Inventory Feed
ecomtraks orchestration engine
Webhooks in, execution decisions out
WhatsApp Verification
Google Maps Routing
Driver App + QR Proof
0
lower failed-delivery rate after message-based address validation
0
faster route planning by automating beat creation and agent assignment
0
more orders recovered through stock alternatives and queue reprioritization
Platform modules
Every fragile part of delivery ops gets a system.
ecomtraks is structured like an execution engine, not a brochure of disconnected features. Each module feeds the next one so the operation keeps moving without spreadsheet handoffs.
Address & location verification over messaging
Send automated verification flows through WhatsApp or QuickReply.ai, capture pins, landmarks, alternate contact details, and remove bad addresses before dispatch.
Order queue for delivery planning
Prioritize by SLA, zone, payment method, customer confirmation status, and operational urgency to create a dispatch-ready queue every shift.
Inventory check with alternative planning
Validate availability before allocation, then auto-suggest substitute SKUs, nearby stock points, or split delivery decisions when supply is constrained.
Beat planning on map with route optimization
Use map intelligence to create balanced beats, optimize stop sequences, and reduce manual planning with route-aware clustering.
Delivery agent booking
Match jobs to riders by capacity, proximity, SLA, and shift availability. Support in-house fleets, third-party agents, and hybrid delivery models.
Mobile app for execution and proof
Equip warehouse and field teams with QR-based package verification, label printing support, route guidance, and instant inventory confirmations in one mobile workflow.
Operational flow
One connected workflow from order readiness to doorstep proof.
Messaging verification
Remove ambiguity before the parcel leaves the hub.
Customers can verify location via WhatsApp or a chat workflow, drop a map pin, and share landmarks or alternate phone numbers without needing a support call.
- Automated retries for non-responders
- Geo-pin capture with landmark notes
- Exception tagging for suspicious or incomplete addresses
Queue orchestration
Dispatch only what is truly ready to move.
Order readiness is scored in real time using confirmation status, payment mode, inventory, zone, and promised delivery windows so ops teams stop prioritizing manually.
- SLA-aware sorting and batching
- Zone-wise and city-wise queue views
- Ops flags for urgent or high-value orders
Inventory resilience
Protect revenue when stock is thin or fragmented.
ecomtraks checks inventory before route commitment, then recommends substitute SKUs, alternate warehouses, or partial fulfilment paths that preserve customer experience.
- Fallback SKU rules by priority
- Nearby stock point matching
- Hold-back alerts before agent assignment
Map intelligence
Design beats around reality, not spreadsheets.
Delivery clusters are created with route geometry, time windows, stop density, and rider capacity, then refined into optimized runs with live visibility on the map.
- Google Maps-compatible planning model
- Capacity- and SLA-aware route sequencing
- Dynamic re-optimization during the shift
Field execution
Put riders and warehouse staff on the same source of truth.
Book agents instantly, push route guidance to the field, and collect package-level proof with QR verification so every completed stop closes the loop back to operations.
- Smart agent booking across internal and external fleets
- Turn-by-turn route guidance support
- QR scan proof for pickup, packing, and delivery milestones
Control tower
Ops leaders get one view across planning, inventory, and field execution.
Exceptions cleared before dispatch
87% Address, stock, and rider allocation blockers surfaced in one queue.Average route stops
24 Balanced by geography, traffic pattern, and promised slot.Driver guidance adoption
91% Navigation and proof capture kept inside the execution app.Inventory recovery
+14% Alternative item suggestions prevented avoidable cancellations.Mobile execution layer
The mobile app is where planning becomes proof.
Warehouse teams can verify inventory, print labels, and validate packages using QR-based workflows. Delivery agents get guided routes, stop-level instructions, customer notes, and proof checkpoints in the same app.
Warehouse mode
Inventory check, label print, package verify, dispatch handoff
Driver mode
Route guidance, doorstep notes, proof capture, delivery status updates
Supervisor mode
Live exceptions, rerouting decisions, agent utilization, and delay alerts
Built for teams that execute daily
One platform for commerce ops, warehouse leads, and delivery managers.
Commerce operations
Reduce failed deliveries, improve dispatch confidence, and keep customer communication proactive.
Warehouse teams
Move from pick-pack confusion to verified handoffs with QR-backed accuracy and label workflows.
Delivery managers
Optimize beats, allocate riders faster, and reroute on the fly without losing stop-level control.
Pricing for SaaS buyers
Start with a pilot, then scale into a delivery operating layer.
Positioning is flexible, but the packaging is clear: launch fast, prove the operational win, then expand integrations, workflows, and execution volume as the team scales.
Launch
Pilot deployment
Best for the first Shopify store, one city, and a defined ops team.
- Shopify order sync
- WhatsApp address verification
- Queue planning and dispatch view
- Standard mobile execution flow
Growth
SaaS subscription + onboarding
Best for multi-zone delivery teams that need deeper workflow automation.
- Everything in Launch
- Inventory and ERP integrations
- Advanced beat optimization
- Agent booking logic and exception handling
- Role-based ops dashboards
Scale
Custom commercial model
Best for multi-brand, multi-city, or partner-fleet-heavy operations.
- Everything in Growth
- Custom API and webhook programs
- Multi-tenant account structure
- SLA and compliance workflows
- Dedicated solution support
Make it your delivery command center
Launch ecomtraks as the SaaS layer behind your last-mile operation.
Built for teams scaling beyond manual dispatch, fragmented chats, and unverified addresses. If you already run deliveries, ecomtraks helps you industrialize the workflow.